What is a Self-payment Kiosk?
A payment kiosk, also called a bill payment kiosk, is a self-service device designed particularly for people to stage payments and money transactions. It serves as a safe and efficient approach to pay the utility bills, government taxes, traffic tickets, license fees, etc. With the convenience and other benefits the payment kiosks provide, people are increasingly dependent on these machines and they have already become a part of our life. So what are the advantages of them and how do they make our life more convenient? Read on and we will walk you through the features and benefits of the payment kiosk right away.
The payment kiosk is an unmanned interface that allows a high level of interactivity for the user through the touch screen. The icons and applications on the panel are designed with a clear display so that the user can find the information he/she needs faster. This way, the process becomes self-served. This is why it is also called the self-payment kiosk. Below are some of the key features.
The size of the touch screen panel ranges based on the environment where the kiosk is implemented and how it is installed. That said, the payment kiosk usually has a large touch screen, ranging from at least twenty inches up to more than thirty inches, such as the KS-1X32 series . The larger the touch panel is, the larger the icons are and the more information the screen can display. Most kiosk manufacturers accept custom designs to meet the requirements.
Generally speaking, the installation of payment kiosks comes in two styles, wall-mounted and standalone. Some kiosk models are wall-mountable, which is ideal for office buildings and government buildings. The wall-mounted kiosk is set on the walls of the hallway or the lobby of these buildings. On the other hand, standalone kiosks are commonly seen in retailers, grocery stores, convenience stores, and banks. Tysso offers both wall-mountable and stand-style kiosks, providing greater freedom to your space and interior arrangement.
Most payment kiosks available on the market only support plastic currencies such as credit cards and debit cards. To improve the consumer payment experience, some manufacturers integrate the payment options into their devices. The kiosk not only has a scanner for cards but also accepts barcodes and QR codes using your mobile carrier. With such integration, users get to choose how they want to pay. Some self-service kiosks even take coins and cash for the payment, which renders greater convenience to the user.
Having a multilingual interface is actually one of the most important features of the machine. It allows users that do not speak the local language to get access to the services with the minimum challenge. Most self-service kiosks in the world have a bilingual interface (local language and English), while many support a multilingual interface. Manufacturers accept custom languages according to your particular business strategy and the target users. With such a setting, you no longer need a multilingual service staff to support your business.
The utmost advantage the self-service payment kiosk can offer is convenience. The implementation of these machines allows everyone to stage the payment on several occasions, such as on the way to work, hitting the theater, buying daily supplies in the mall, etc. One can complete a number of errands in just one place. The need for transportation and time to hit different authorities just to make the utility bill payment is eliminated. In fact, the payment kiosk also brings other benefits in addition to convenience.
In the past, we had to go to the power, water, cable, etc. utility office to pay the relevant utility bills. It happened quite often that we have to fill out forms and wait in line for some time, and it took quite a while to process the paper works just to get the payment done. However, with the self-service kiosk, what we do is tap on the icons, scan the barcodes, and that is pretty much all about it. The fast and simplified process significantly improves the user experience.
From the business perspective, self-payment kiosks are a cost-effective solution. On one hand, you do not have to invest that much part of your manpower to deal with repetitive transaction works. Instead, the staff can focus more on the more complicated tasks and improve the customer service quality. On the other hand, the kiosk does not require a paycheck to work. You can outreach the service without the cost of a travel allowance or per diem.
Whether it is from the user’s perspective or the business perspective, implementing the self-payment kiosk is advantageous. If you want to learn more about what a self-service touch kiosk can do or what custom features the manufacturer can provide, feel free to contact Tysso at any time!